Yes — always. We act as a blind relay. Your pen pal only ever sees your chosen alias. Your mailing address is stored securely and used solely for forwarding letters. It is never shown to any other user.
When you sign up, you choose one or more conversation topics. We pair you with someone else who selected the same topic. Once matched, you both receive a writing prompt to help get the conversation started.
Both! You can type your letter directly on our platform, or you can write it by hand, scan or photograph it, and upload the image. We'll print and mail it for you.
Once you submit your letter, our team reviews it and forwards it to your pen pal within 3-5 business days. Physical mail typically takes an additional 3-7 days depending on location.
Yes, PenPal Connect is free to use. We may introduce optional premium features in the future, but the core matching and letter exchange will always be free.
You can close your account at any time from your profile settings. Any active matches will be marked as complete, and your data will be removed.
Our team reviews letters only to ensure safety and compliance with our community guidelines. We do not share letter contents with anyone outside of the intended pen pal.